Expediting delivery of heating equipment to a remote island

An event organiser tasked ACS Time Critical with the urgent delivery of heating equipment to Svalbard for a VIP show, after realising the local facilities were inadequate for their needs. With just one flight a day operating to the remote Norwegian archipelago from mainland Europe, our logistics experts moved quickly to pull off a 24-hour solution for the last-minute request.

Our Solution:

Route: Hamburg > Bremen > Copenhagen > Tromsø > Svalbard

Service: Onboard courier

We sourced an onboard courier in Hamburg, who immediately set off on a round-trip drive to collect the cargo before catching a flight to Norway.

Our plan had to be revised when the flight from Hamburg was cancelled while the cargo was on the road. Thinking quickly, we diverted the courier to Copenhagen to catch a different flight to Tromsø for the connection to Svalbard, successfully delivering the heating equipment in time for the show.

The Finer Details

Rapid Response: We responded to the inquiry within just 20 minutes of our client contacting us, finding a solution just 10 minutes later.

Secure Transportation: Our in-depth knowledge of airports and flight routes enabled us to quickly adapt the plan when the original flight was cancelled.

24/7 Tracking: We provided our client with 24/7 updates on the cargo’s whereabouts, giving them an up-to-the-minute ETA.