Delivering a time-critical shipment for a grounded aircraft

After one of their aircraft became grounded, an airline requested our help getting it back in the air. The plane’s windshield was damaged and a replacement needed to be flown in from Florida to Texas, so we got straight to work on expediting the delivery of the critical part in order to avoid costly delays to our client’s flight schedule.

Our Solution

Route: Miami > Ohio

Service: Trucking, Next Flight Out

We quickly found a solution, relaying it to our client within the hour. Deciding to transport the windshield on a passenger plane, we reached out to our network of contacts and opted for the next flight out to Dallas on a Boeing 737-800. We arranged for the 200-pound windshield to travel in the plane’s cargo hold before being trucked the rest of the way.

After the flight had departed, our client got in touch asking if the part could be delivered to Ohio instead. Working quickly, we changed the ground transfer, arranging for the windshield to be picked up from the airport in Dallas and trucked to Ohio.

The Finer Details

Rapid Response: When the client requested a change in destination once the cargo was in the air, our team reacted fast to ensure we could accommodate the request.